About the Author

K Ramkumar, known to his friends as Ram, has an enduring passion for triggering a discussion and joining in with gusto on a range of themes. He believes that every person has an inalienable right to express his/her view no matter how different it is to anyone else. In his book no view is unworthy or big or small. Every view from everyone deserves a consideration without getting caught up with the tyranny of agreement or disagreement.
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Posts with tag: quality

Decoding Quality Concepts

In 1950, Japanese businessmen turned to an obscure American W. Edwards Deming to help them rebuild an economy shattered in World War II. He taught Japan’s manufacturers how to produce top quality products economically. The Japanese used that knowledge to turn the global economy on its head and beat U.S. industry at its own game. Read more »

The Dynamic World of Performance Measures (Audio)

This is the audio form of the post, The Dynamic World of Performance Measures. The voice artist is Sohandeep Hattar.

Feel free to download and use as you see fit. Please credit theotherview.in as the source if you are sharing this with others, and do come back to post your own views and feedback in the form of comments.

The Dynamic World of Performance Measures

Management consultant Peter Drucker once said, “If you can’t measure it, you can’t manage it.” The full portent of this phrase struck me like an avalanche when I landed a new job in 1999. It was the era of work-out and six-sigma. Every activity in my new Company required to be captured in the form of a process chart and the performance of each process had to be distilled down to a fine measure. My early rites of passage involved spending countless hours preparing dashboards, a euphemism for MIS. We optimized the real estate of each slide to the maximum extent possible by using the smallest possible font. Not surprisingly, we succeeded in showing nine graphs on each slide along with sub-text in a grand attempt to showcase the value creation of HR intangibles in the language of quantitative measures. I daresay we were far ahead of the strategy consulting firms who excel at making slides that are not just unreadable but perhaps intelligible only to the person who puts it together. Of course, we mastered the art of torturing numbers to make them confess that we were truly worthy of a seat on the high table or so we believed. Read more »

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About the Author

K Ramkumar, known to his friends as Ram, has an enduring passion for triggering a discussion and joining in with gusto on a range of themes. He believes that every person has an inalienable right to express his/her view no matter how different it is to anyone else. In his book no view is unworthy or big or small. Every view from everyone deserves a consideration without getting caught up with the tyranny of agreement or disagreement.
Read more »